Na Balam - Isla Mujeres

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Na Balam - Isla Mujeres

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Off-site parking

Luggage storage
24-hour

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Shuttle

Paid airport shuttle

Swimming pool

Outdoor swimming pool

Spa and relaxation

Jacuzzi

Massage

Spa & wellness center

Overview

Overlooking the Caribbean Sea, the comfortable 4-star Na Balam Hotel offers an indoor swimming pool and a library. An example of minimalist architecture, this hotel was opened in 1998 and was fully restored in 2007.

The property lies within 15 km from Casa de la cultura. It is about 4 km away from the center of Isla Mujeres.

Direct access to the sandy beach and palm trees and a lush garden is provided.

Guests can reach Na Balam Hotel by car from Cancun International airport in 35 minutes.

Rooms

Na Balam Hotel offers 33 individual rooms that come with a stunning view of the sea and such facilities as complimentary wireless internet, climate control, a private safe, a private balcony and a closet. They feature en suite bathrooms with a shower, a bidet and free toiletries.

Eat & Drink

A healthy breakfast is served every morning. Residents can try dishes of Mexican cuisine at the restaurant. Guests can quench their thirst at Palapa bar with a favorite drink. The tapas bar ZAZIL HA can be reached within a 5-minute walk.

Services

The property offers a business center, a meeting room and a catering service for the use of guests.

Relax

Guests will enjoy using therapeutic massage and facials at the hotel. Various activities, including scuba diving, snorkeling and sailing, are available on site.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Public parking is possible at a location nearby for free.

Year renovated:   2007.  Number of rooms:   33.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • No parking
  • Off-site parking
  • Safe deposit box
  • Limited time reception
  • Late check-in/ -out
  • Reception
  • No pets allowed
  • No wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Private beach
  • No elevators
  • Currency exchange
  • Sundry/Convenience store
  • Souvenir shop
  • Eco friendly
  • Exterior corridors
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Scuba diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Water skiing
  • Motor board
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Postal service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Poolside snack bar
  • Catering service
  • Buffet breakfast

Meeting facilities

  • Business center
  • Business services
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's play area

Leisure facilities

  • Outdoor swimming pool
  • Beach club
  • Beach umbrellas
  • Beach towels
  • Sun loungers
  • Live entertainment
  • Garden area
  • Leisure/ TV room
  • Free cabanas
  • Spa & wellness center
  • Jacuzzi
  • Massage
  • Library

Room view

  • Sea view
  • Garden view
  • Ocean view
  • Pool view
  • Beach view

Room facilities

  • In-room air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Patio
  • Terrace
  • Balcony
  • Bottled water
  • Chaise lounges
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer on request
  • Room toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Blackout curtains

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Na Balam - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
City Center
  • Isla Mujeres
    3.6 km
Airports
  • Cancun International (CUN)
    28.3 km
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    50 m
  • Fenix Lounge Restaurant & Beach Club
    120 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Rooms and availability

Na Balam photos Facilities Pool
Standard Classic Room
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Private bathroom
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe
  • Terrace
  • Seating area
  • Telephone
  • Bathroom:Bathroom for disabled
  • Toilet
  • Dining:Mini-bar
  • Mini-refrigerator
  • Bottled water
  • Media:Television
  • Wake up service
Room Description:

Featuring bedding for two people , these beautifully appointed  hotel rooms are steps from  the Pedestrian Hidalgo Avenue where laid back splendid Isla vibe is a hard to miss experience. Main amenities: A/C,ceilig fan ,Cable LED TV, Safe and Private Bath. Please note: Bedding Varies per Unit. This is a Non Refundable room; reservations cannot be modified or cancelled once booked.

Tower Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Na Balam photos Room
Standard Pool Side Double Room
Pool view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Double beds, 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Bathroom:Bathroom
Room Description:

DOUBLE STANDARD POOLSIDE. BED & BREAKFAST. Standard rate

Top-floor Room
Ocean view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Terrace
  • Seating area
  • Telephone
  • Bathroom:Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Wake up service
Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

This ground-floor, ocean-front suite features a private patio with deck chairs and small pool. Features one king-size bed and minibar. This suite is for adults only.

Suite
Sea view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Private bathroom
    • Bathtub
    • + More
  • General:Wi-Fi
  • Safe
  • Terrace
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Media:TV
Room Description:

Beach Suite w/private pool. BED & BREAKFAST. Standard rate

Junior Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe
  • Terrace
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Hair dryer
  • Media:TV
Room Description:

Junior Suite. BED & BREAKFAST. Standard rate

Superior Room
  • Max occupancy:

    2 persons

  • Check Prices
Superior Quadruple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Room Description:

Specially designed for the long stay traveller in mind, these rooms may accomodate up to  4 people and are a best choice to enjoy Isla Mujeres for longer stays. Please note bedding varies per unit. This is a Non Refundable room; reservations cannot be modified or cancelled once booked.

Na Balam photos Room
Deluxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Bath or shower
  • Hair dryer
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:TV
  • Wake up service
Room Description:

Double Deluxe with views. BED & BREAKFAST. Standard rate

Na Balam photos Room
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Fan
  • Telephone
  • Bathroom:Bathroom
  • Bathroom for disabled
  • Bath or shower
  • Toilet
  • Dining:Mini-bar
  • Bottled water
Room Description:

DOUBLE DELUXE KING BED. BED & BREAKFAST. Standard rate

Standard Deluxe Triple Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

These Rooms offer bedidng for 3 people and nice garden views Ideal for families to enjoy a wonderful location in downtown Isla Mujeres. Main amenities: A/C,ceiling Fan, Cabel LED TV, minifridge and safe. Please note Bedding varies per unit.  This is a Non Refundable room; reservations cannot be modified or cancelled once booked.

Luxury Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds

  • Check Prices
Room Description:

Deluxe|Luxury Room - 2 double beds

Na Balam Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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Route Planner
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What's nearby

Popular areas

  • City Center3.5 km

Local attractions

  • Crayola House3.8 km
    Corner of Pedro Joaquin Coldwell and Antiguo Oasis
  • El Farito 4.0 km
  • Garrafon Natural Reef Park4.2 km
    Km 6 Carr Garrafon
  • JOYSXEE Floating Bottle Island3.8 km
    La Isla Flotante, Laguna Mackash
  • Yoga Isla Mujeres4.0 km

Near the hotel

  • Vastu School of Yoga100 m
    Calle Zazil Ha # 118 Na Balam Hotel
  • El Centro 640 m
  • Meg DeClerck Yoga 930 m
    22 Avenida Juarez
  • Isla Mujeres Trips540 m
    Calle Hidalgo 89 Between Matamoros and Abasolo St.
  • Iglesia de Concepcion Immaculada 690 m
    Avs. Morelos and Bravo, Plaza Principal

Restaurants nearby

  • ZAZIL HA50 m

    Address: waterfront

    62% likes this, based on 39 reviews
    Cuisine: Mexican

  • Pita Amore Isla Mujeres260 m

    Address: Ave Guerrero
    Phone: 9991-27-12-08

    73% likes this, based on 175 reviews
    Price Range: ZAR 57 - ZAR 81

  • Buho's330 m

    Address: Avenida Carlos Lazo 1
    Phone: 998/877-0301

    63% likes this, based on 63 reviews
    Cuisine: Mexican

  • Fenix Lounge Restaurant & Beach Club120 m

    Address: Zazil-ha 118
    Phone: 998 274 0073

    71% likes this, based on 165 reviews
    Price Range: ZAR 69 - ZAR 243

  • Tropical Pomodoro280 m

    Address: Av. Hidalgo esq.Guerrero
    Phone: 0449981573293

    70% likes this, based on 89 reviews
    Price Range: ZAR 34 - ZAR 139

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge

Hotels nearby
Cities nearby
  • Puerto Aventuras hotels - 96 km
  • Cozumel hotels - 84 km
  • Playa del Carmen hotels - 76 km
  • Puerto Morelos hotels - 45 km
  • Riviera Maya hotels - 76 km
  • Cancun hotels - 14 km
  • Isla Holbox hotels - 61 km
  • Club Mediterraneo hotels - 23 km
  • Xpu Ha hotels - 101 km
  • Leona Vicario hotels - 56 km

Na Balam Reviews

Guest reviews are submitted by our customers after their stay at Na Balam

Average guest rating

7.6out of 10
Fabulous
Based on 59 reviews

Guest reviews

  • Group of friends
    9.2

    beautiful spacious rooms, great access to beach, clean

    resturant waiters rude and expect tip and tell you if you dont, they double charged me by not returning my deposit and being very difficult to contact

  • Couple
    6.2

    The location, Na Balam has the best beach of all isla mujeres, it is very nice to have breakfast in their restaurant.

    It is very expensive for what it really offers, it is old and has not been renovated since long. Things like ac and shower do not work properly. Pool water was not clean . Rooms do not have tv, hair dryer, iron, mini fridge or any other service you might expect for that price.

  • Couple
    5.8

    I liked how the location which is right at north beach and at the entrance of Avalon hotel. Close to main strip for restuarants/night life.

    The beds were very uncomfortable, lots of greenery so as comes mosquito's, I was bit all night as they get into room through window/wall cracks. Internet is not true internet, it is only available in the outside lobby where you again will get chewed up by mosquito's and if your luck enough to get internet service, it is very intermittent.

  • Couple
    7.4

    Very good location right at the best spot of Playa Norte. The staff was very helpful and found us a better room with a kingsize bed upon request the second day. Nice restaurant and beach beds in the front. Nicely build and comfortable hotel probably of the best in Isla Mujeres

    The poolside rooms are not so good, not the best value. Ours was like a hut so the roof had some small holes. Not good if you are afraid of little lizards!

  • Couple
    7.4

    great location and very nice room with pool view, an individual terrace and a hammock; very kind and professional receptionist; beds on the beach; very nice and friendly pool cleaner (we really liked the guy)

    Beach restaurant staff (rude and unprofessional); Check out issues (higher price than agreed on Booked.net and some receipts from restaurant for a dinner we have never had) - note that the receptionist helped us to figure this issue out and eventually we were not charged for them.

  • Group of friends
    7.8

    The location of the hotel is nice and the staff are friendly and nice.

    The beds were hard as a rock and it is expensive compared to better hotels on Isla Mujeres for what you get. They changed our reservation for the room type twice without notification and had our billing messed up. None of this was a show or a real big deal but I wouldn't return.

  • Family with children
    8.2

    The ambiance was very pleasant, a bit rustic, a bit ethnic, not in the least bit kitchy or affected.The location was amazing, one literally stepped out of the room and onto a beautiful sandy beach.

    It would have been great to have a small fridge and a coffee machine, two things that most hotels offer and that would have made eating in more viable. I guess eating in is not something the hotel wanted to encourage. They have a restaurant on site, which is in my opinion overpriced and overrated, but nevertheless quite nice.

  • Family with children
    5.4

    Location

    Stuff was not helpfull, we did not have hot water and blankets.

  • Older travelers
    9.2

    I loved being right on the beach. The yoga classes were excellent. The feel of a small hotel in paradise was just right for me.

    It was a bit of a walk from the main restaurants and there is no dinner at Na Balam.

  • Couple
    8.2

    Excellent location, right on the beach. Very nice staff. Clean and cozy.

    There were maintenance works at progress when we were there so it was a bit noisy...

  • Family with children
    10.0

    wonderful service and a home from home and elegant and casual at the same time - glorious spot

    better to have hot coffee and more of it in the morning more staff in kitchen in the morning regular coffe on tap would be a good idea

  • Family with children
    5.4

    I wouldn't say is a 4 stars hotel. The location is excellent.Nice gardens. The beach is so beautiful. Other than that, the food at the restaurant so,so, and the service is really bad. The room was clean but the towels very old. Very basic.

    I though that would be 4 stars like they advertised in the internet.

  • Group of friends
    8.2

    Really beautiful location, right on ab exotic beach. Very clean rooms, close to the town center.

  • Family with children
    5.0

    The initial impression is tropical and relaxing.

    We had a negative experience - our reservation was lost by the hotel. Because there was a room available, they offered us the walk-in rate for 2 nights out of the original 5 nights...We had to find our own accommodations for the other 3 nights with no assistance from Na Balam or from Booked.net, for that matter. We lost money, time and experienced a lot of stress from this situation. Observations during our shortened stay indicated that Na Balam is not what it once was. We were extremely disappointed as to how our situation was handled and that, instead of a calming and restful vacation, the place and staff were stressful and unaccommodating. I will not recommend Na Balam, period. And the staff compared their hotel to Ixchel Resort down the beach... Not even close. By the way, the food there is expensive and you have to bring your own drinking water. And the yoga is extra...

  • Group of friends
    7.4

    The location is perfect, at the probably nicest part of the island at the beach. It is a sweet, romantic hotel (little bungalows). The rooms are big and there is a small terrace with chairs and hammock belonging to every room. The hotel staff is very friendly. It offers towels for the beach for free and there are chairs, tables and big sun loungers at the beach also for free.

    We had a room on the upper floor and the roof consists of straw, therefore it can be a little bit dirty. Staff at the restaurant wasn't guest friendly at all. It should be a 4* hotel, which we certainly wouldn't rate that high as there is basically no luxury.

How to reach hotel

hotel Na Balam - Isla Mujeres Isla Mujeres location
Show big map »

Hotel Address:

Calle Zazil Ha No 118, Isla Mujeres, Mexico, 77400

Get directions
City Center
  • Isla Mujeres
    3.6 km
Airports
  • Cancun International (CUN)
    28.3 km
Restaurants
  • ZAZIL HA (cuisine: Mexican)
    50 m
  • Fenix Lounge Restaurant & Beach Club
    120 m
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of rooms:
    33

Hotel Awards

MexicanHOTEL AWARDSRecommendedIsla MujeresNa Balam

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Mexico

Use Badge